What should I do if I don't get a Transaction PIN? The order validation code/PIN can be accessed in the Order (order inbox) feature and click the View Validation (view validation) button on the order detail. If an order got canceled by the customer, then there will be no transactions, including the deduction of the GoPay balance from the Driver (in the absence of an OTP code exchange between your party and the Driver). However, if the Driver has already exchanged the transaction validation OTP code and the GoPay Driver balance has been deducted, the Driver must report this to our Driver Care Unit. What if the Driver canceled on an order? If the order status stated that the order was canceled by the Driver, this order will be repeated and will automatically be given to another Driver. What if I want to offer a replacement menu if the ordered menu is not available through GoBiz?
How do I confirm order using GoBiz?
You can contact the customer or Driver with the information listed on the order detail to offer a replacement menu if the ordered menu is not available. However, to avoid this, you can set the availability status of the menu item in the Availability Menu feature of the application. If a certain menu is not available, please change the status of the menu item to off and reactivate when the menu is available. How do I confirm order using GoBiz? If you want to confirm an incoming order, you can see the order information and the Driver responsible for the order in the Order feature on the application.
After the Driver has arrived to pick up the order, you can press the Confirm Order button to see the order validation PIN/code to be given to the Driver. The cashier must confirm that the Driver's name and the order's transaction nominal amount. If the Driver has entered the correct validation PIN/code, the order nominal amount will be transferred directly to your GoPay Wallet, and the order will be immediately confirmed and deemed as completed. How to open or close my restaurant on GoFood using GoBiz? What does "Completed" / "Done" menu in Order / order inbox mean? On the Orders page (order inbox), the order status will be divided into 2 (two), orders that are still in process "In Process" and orders that have been completed "Done". Completed orders mean the Driver has entered the right amount of transaction and the validation PIN/code.
What does "In Process" / "In Process" menu in Order / order inbox mean? On the Orders page (order inbox), the order status will be divided into 2 (two), orders that are still in process "In Process" and orders that have been completed "Done". Orders that are still in progress means that the Driver will come to pick up the orders. How do I read the order list on the 'Order' feature via GoBiz? You can read your order list on the Orders feature located on the application menu bar at the bottom of your screen. In this feature, the order status will be divided into 2 (two), orders that are still in process "In Process" and orders that have been completed "Done". What should I pay attention to when using GoBiz (dos and don'ts)? If you have an active PIN or validation code, make sure your phone has enough battery and the internet connection is active. On the order validation page, you will find 2 (two) choices, to press OK and REJECT (reject). If you reject the order for more than 3 (three) times (after the Driver enters the PIN), the order will be canceled. Please do not press REJECT, unless the Driver enters the wrong code number on the validation page. What if I forget and want to change the telephone number that I have registered for GoBiz? According to GoBiz policy, we cannot give out any registered GoBiz Partner's telephone number.
You can resend OTP up to 3 (three) times.
If you forget the telephone number that you have registered, please contact the GoFood team. We will first carry out the verification process before proceeding to replace your telephone number. Make sure the mobile number you entered upon the GoBiz log in is correct and has been registered. Make sure your mobile phone is active and has good signal to receive OTP Log In. Wait until the OTP code is sent to your registered number. Click the Resend OTP button if you still haven't received an OTP code. You can resend OTP up to 3 (three) times. OTP Log In code is very crucial and personal, therefore cannot be shared. PT. AKAB never asks for any OTP Log In codes. If there are any parties requesting the OTP code and on behalf of PT. AKAB, please do not give your OTP code. What should I do when I receive an order on GoBiz? How do I view and change the GPS position of my restaurant in the application?
What is the function of GoPay Wallet? GoPay Wallet that is located in your application serves as your digital or e-wallet to receive your daily payments. Each successful transaction will enter your GoPay Wallet and will be sent to your registered bank account. Why did my orders get canceled automatically on GoBiz? By system, to maintain order validity, the order will be canceled automatically if you reject the order for more than 3 (three) times. Why do I have incoming orders from GoFood but they do not appear on my order inbox on GoBiz? How do I open and close restaurants on GoFood using GoBiz?